THE art of apology – when and how to seek forgiveness

How can you manage your malpractice risk more effectively? The role of risk management is not to eliminate all risk but to anticipate and manage risk. Introduction.  Mistakes happen. What happens after a mistake can be as, or even more, important to a patient's ultimate outcome and satisfaction with care. This article discusses how to decide if an error has been made in your practice and how to offer an apology when one is warranted. It also recommends strategies to avoid future errors (note: requires free registration to view article if not a current registered member):
http://www.medscape.com/viewarticle/561576

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Reed Tinsley, CPA for Physicians