Written by Reed Tinsley |
September 4, 2013
Here are some easy guidelines to remember:
1. Always have a consistent greeting and closing.
2. Use the caller’s name whenever you can.
3. Speed of answer: 80 percent of calls should be answered within 20 seconds.
4. Abandonment rate: 0 percent over 20 seconds.
5. Maximum hold time should be no more than one minute.
About the Author
Reed Tinsley CPA
This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on
accounting & tax,
practice management, and
financial planning.
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