Telephone service expectations for all physician office front desk staff

Here are some easy guidelines to remember:

1. Always have a consistent greeting and closing.

2. Use the caller’s name whenever you can.

3. Speed of answer: 80 percent of calls should be answered within 20 seconds.

4. Abandonment rate: 0 percent over 20 seconds.

5. Maximum hold time should be no more than one minute.

Have questions? I’m here to help.

Categories
Accounting and Tax Services Litigation Support Managed Care Consulting Managed Care Contract Negotiations Medical Practice and Healthcare Entity Valuation Medical Practice Assessment Medical Practice Brokerage Medical Practice Embezzlement Consulting Medical Practice Management Medical Practice Merger Advice Medical Strategic Planning Newsletter Personal Financial Planning Oversight Physician Compensation Models Physician Compliance Physician Financial Management Services Retirement Uncategorized
About Reed Tinsley, CPA

As a top advisor to physicians, I help increase practice profits by delivering hands-on, expert medical accounting/tax support, practice counsel, and revenue-building strategies. Read More >

Reed Tinsley, CPA for Physicians