How to Improve Your Collection Calls Results

 

As part of your collection process (most offices send a certain # of statements before they start sending out collection notices – usually 3 statements for most practices), you should follow up with a phone call. Instead of the usual “Your account is overdue” phone call, consider this plan:

1) Ask how the patient is doing;

2) Let them know you are following up on their care;

3) Verify their address information;

4) Ask if they have received your statements and offer to set up payment arrangements.

Using this plan, you might be more likely to get a positive response from the patients. You can also use this call to discuss patient satisfaction issues with their last visit to the office.

Have questions? I’m here to help.

Categories
Accounting and Tax Services Litigation Support Managed Care Consulting Managed Care Contract Negotiations Medical Practice and Healthcare Entity Valuation Medical Practice Assessment Medical Practice Brokerage Medical Practice Embezzlement Consulting Medical Practice Management Medical Practice Merger Advice Medical Strategic Planning Newsletter Personal Financial Planning Oversight Physician Compensation Models Physician Compliance Physician Financial Management Services Retirement Uncategorized
About Reed Tinsley, CPA

As a top advisor to physicians, I help increase practice profits by delivering hands-on, expert medical accounting/tax support, practice counsel, and revenue-building strategies. Read More >

Reed Tinsley, CPA for Physicians