Dear Doctor & Administrator – Treat Every Defect as a Treasure

A culture of fear enables process problems to remain undetected or unreported in your medical practice. Performance improvement depends to a great extent on whether your staff members feel comfortable pointing out problems and suggesting better ways of doing things, and whether they feel confident that their ideas will be taken seriously. To foster productivity, innovation and creativity, you must create a culture that “treats every defect as a treasure.” Encourage your employees to seek out flaws in your systems. When they bring problems to your attention, welcome their discovery, and get involved in the effort to find the cause and develop a solution.

This is what separates great physician practices from the mediocre ones.