Be patient during cross-training

Patience during the training period is essential. Processes might slow slightly while employees become comfortable with their new roles. But remember, any delays are only temporary: Cross-training represents an investment in your employees' and your practice's future.

Since employees who are cross-trained do more, they are worth more. Be sure to provide competitive pay and benefits to avoid losing top performers, though money won't guarantee that people do their best work.

As people expand their knowledge base and apply their newly learned skills, they have a greater sense of ownership in the practice. This encourages them to make continuing contributions to your practice. As a result, their job satisfaction and loyalty increases.

Oh by the way.......this post obviously "assumes" your people are getting cross-trained............true?????

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.