Apologize to your patients for waiting time

Patient Care Matters: Apologizing for Wait Times and Improving Service

If physicians want to achieve excellent patient relations in their office, they must take a role in apologizing to patients for waiting time. Have you ever heard a physician say to a patient..."I'm sorry I was delayed. I hope this hasn't upset your schedule for today" or..."Do you have time to stay for this appointment or do you need to re-schedule?" or..."I appreciate your understanding and patience today". If you have heard this, then that practice is likely receiving new patients from patient referrals. For expert advice on improving patient relations, consult REED TINSLEY, CPA.

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About Reed Tinsley, CPA

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Reed Tinsley, CPA for Physicians